Customer Service Training

Customer Service is a critical soft-skill that is essential in our ever so changing technological and growing society.  TR Strategy provides customized training based on your company or organization's needs. The customer service programs are interactive. Pre and Post assessments are provided to gauge awareness, understanding, and customer service values of individuals.

Our customized, customer service curriculum centers around core customer-service topics for both external and internal customers of a business or organization:

1) Customer Focused-Attitude
2) Verbal Skills for Customer Service Success
3) Telephone skills
4) Face-to-Face Service
5) Establishing Rapport with the Customer
6) Focus on Customer Needs
7) Dealing with Difficult Customers
8) Managing Internal Customers

Contact us for a consultation and price quote.